Terms and Conditions

Minimum and Maximum Delivery Time-line :

5-7 days within Maharashtra
10-12 days outside Maharashtra

Return Policy

Customer is our top priority. If you’re not satisfied with the product, we offer a hassle-free, no questions asked 7 days return and refund.

Return Policy More Details –

  1. Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size.
  2. Returns and Replacements are done free of cost if wrong products/incomplete sets/wrong sizes/damaged products are received. The Company reserves the right to levy shipping charges only on cases that come under legal scrutiny.
  3. Exchange can be done with the same or different products.

Return Intimation: 

You can Email Us at sales@stellaxmi24.com/send details on whatsup number 9272097545 within 7 days from date of delivery. The details of the return – Order number, Courier Docket No or AWB No, and Reason for Return.

 

Guidelines for a Valid Return:

  1. Products & Tags should be retained and returned in oriigional condition
  2. Returns and Replacements are done free of cost if wrong products/incomplete sets/wrong sizes/damaged products are received. The Company reserves the right to levy shipping charges only on cases that come under legal scrutiny.
  3. Product & Tag images should be attached

Cancellation Policy

  1. An Easy Cancellation Process is available for your online order before the product has been shipped to refund the entire amount.
  2. For Order cancellation plesae whatsup on 9272097545 or email us on sales@stellaxmi24.com
  3. Partial Order cancellation is not allowed, need to cancel the entire order.

Refund Policy

  1. Refund will be initiated within 3 to 4 Working days after receiving the refund request and authorization of the refund.
  2. Your refund is estimated to be credited in the account, used for order payment, between 8-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products, the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

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